Staff Product Designer
Resume
Staff Designer with 10+ years of experience designing complex B2B and enterprise platforms. Strong focus on systems thinking, information architecture, and usability, with a track record of improving adoption and business outcomes through cross-functional collaboration.
WORK EXPERIENCE
Staff UX/UI Designer, Fortinet
2021 - Present
- Leading end-to-end design for complex monitoring experiences within Fortinet’s ecosystem.
- Partner closely with product, engineering, and customer success to ensure problems are well-defined and solutions are grounded in user needs.
- Influence design quality and decision making through systems thinking and research driven insights.
- Led information architecture redesign to improve discoverability, scalability, and cross-product consistency.
- Simplified complex workflows into intuitive user experiences, contributing to increased adoption and improved customer satisfaction.
UX/UI Designer II, CSG International
2017 - 2021
- Contributed to a large scale redesign effort for a customer care and catalog management platform, enabling users to a modernized platform that helped them complete tasks independently without heavy reliance on documentation.
- Helped run design workshops and critiques
- Contributed to create component library and best practices for the design team.
- Mentored junior designers and helped create an onboarding plan for new designers on the team.
UX/UI Designer, RandMcNally
2016 - 2017
- Contributed to a large scale redesign effort for a customer care and catalog management platform, enabling users to a modernized platform that helped them complete tasks independently without heavy reliance on documentation.
- Helped run design workshops and critiques
- Contributed to create component library and best practices for the design team.
- Mentored junior designers and helped create an onboarding plan for new designers on the team.
UX Designer/Senior QA, Synerzip
2016 - 2017
- Progressed from QA Engineer to the first UX practitioner on the team.
- Introduced user-centered design practices through iterative design, usability testing, and feedback.
- Reduced manual testing effort by automating regression test suites
SKILLS
Design
Information Architecture, Interaction Design, Systems Design, Visual Design
Methods
User Research, Usability Testing, Heuristic Evaluation, Journey Mapping, Design Workshops, User Flows, Design QA
Tools
Figma, Sketch, Zeplin, Adobe CC, Invision, Pendo, SendGrid, UXTweak
CERTIFICATIONS
Nielsen Norman Group (NN/g) : Facilitating UX Workshops, Information Architecture, Journey Mapping, One Person UX Team
Certified Usability Analyst — Human Factors International
Human Computer Interaction — Course era, University of San Diego (Remote)
EDUCATION
UX/UI, Front End Development Bootcamp 2015 – 2016 Designation, Chicago
Masters in Computer Application 2006 – 2009 Amity University, India