Staff Product Designer

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linkedin.com/in/kalragarima

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Product Designer with 10+ years of experience designing enterprise SaaS products. I simplify complex workflows into intuitive, scalable experiences by questioning assumptions, grounding decisions in user research, and applying systems thinking. With a foundation in QA engineering, I bring a deep understanding of system behavior and edge cases, enabling close collaboration with engineers to deliver thoughtful, feasible solutions. I thrive in ambiguity, translating complex customer problems into end-to-end experiences for both customer-facing products and internal tools.

Staff UX/UI Designer, Fortinet

Leading product design for FortiMonitor, a cloud-based network and infrastructure monitoring platform. Own end-to-end product design as the sole designer, from customer discovery and product strategy through launch and continuous iteration.

• Designed NetFlow dashboards and topology experiences that transformed complex network data into intuitive visualizations, helping administrators understand network performance, relationships between devices, and investigate issues across globally distributed infrastructure.
• Designed a bulk onboarding experience that replaced API-driven workflows with an intuitive UI, enabling Customer Success teams to onboard large enterprise customers more efficiently.
• Built trust across product, engineering, customer success, and support by bringing customer context into product conversations, influencing roadmap decisions beyond design deliverables.

Senior UX/UI Designer, Fortinet

• Redesigned FortiMonitor’s information architecture that improved findability and cross-product consistency, creating a foundation that could scale as the platform evolved.
• Introduced Design QA into the development process after identifying recurring implementation gaps, creating a shared quality standard between design and engineering before release.
• Used continuous customer interviews and usability feedback to validate design decisions, uncover usability gaps, and iterate on solutions after launch rather than treating launch as the finish line.

UX/UI Designer II, CSG International

Collaborated with a team of seven designers to modernize and migrate a legacy platform into a scalable SaaS solution. Redesigned complex customer workflows that had become slow, deeply nested, and dependent on manual workarounds.

• Designed two modules—Customer Care and Catalog Management—as part of the platform migration, achieving 100% feature parity while creating a more intuitive self-service experience that reduced reliance on documentation and support.
• Facilitated design workshops, critiques, and cross-functional reviews to align teams and improve design quality.
• Established a UX cleanup initiative with engineering, creating a recurring collaboration process to identify, prioritize, and resolve UX/UI debt through quick-win improvements.
• Contributed to the evolution of the design system and interaction patterns, creating consistent and scalable experiences across products.
• Mentored junior designers and created an onboarding program to help new designers ramp up effectively.

UX/UI Designer, RandMcNally

• Designed user-centered solutions for a fleet management and ELD platform in close collaboration with stakeholders using an iterative, user-centered process.
• Redesigned onboarding experience for fleet managers, reducing friction for first-time users and decreasing support requests.
• Designed and shipped an in-app collaboration mechanism that improved driver-fleet manager communication and reduced paperwork.

UX Designer/Senior QA, Synerzip

• Progressed from QA Engineer to the first UX practitioner on the team.
• Introduced user-centered design practices through iterative design, usability testing, and feedback.
• Reduced manual testing effort by automating regression test suites

Design

Product Design, Interaction Design, Information Architecture, Systems Thinking, UX Strategy, Visual Design

Methods

User Research, Usability Testing, Heuristic Evaluation, Journey Mapping, Design Workshops, User Flows, Design QA

Tools

Figma AI, ChatGPT, Claude, Sketch, Zeplin, Adobe CC, Invision, Pendo

Stanford Online — UI/UX Design for AI Products (In Progress, Expected Completion August 2026)

Nielsen Norman Group (NN/g): Facilitating UX Workshops, Information Architecture, Journey Mapping, One Person UX Team

Certified Usability Analyst — Human Factors International

Human Computer Interaction — Course era, University of San Diego (Remote)

UX/UI, Front End Development Bootcamp, Designation, 2015 – 2016, Chicago.

Master’s in Computer Applications, Amity University, 2006 – 2009 , India.

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